Facebook, handled.Messenger, ads and comments.
Facebook ads bring buyers from every corner of India, and the comments bring scammers and trolls with them. Pipr answers Messenger chats and ad comments from your live Shopify store, and hides the scam, spam and abuse before it costs you a sale.
Used by teams at
Ads that sell. Comments that stay clean.
Ad questions get answers in Messenger. Fake helplines and spam get hidden.
The shoppers Facebook ads reach ask about COD and delivery before they buy.3
Ads have the highest hide rates of any surface brands post on.2
What Indian brands deal withon Facebook every day.
Facebook is where Indian D2C brands find buyers beyond the metros. It's also where scammers and spam bots go to work. Here's what we see, and how Pipr handles it.
Scammers posing as your customer care.
"For refund, call our helpline." Pages with your name and logo comment fake numbers under your ads. A shopper with a delayed order calls, shares an OTP and loses money.
About 1 in 10 hidden spam comments is a fraud or piracy attempt.2
Spam bots and abuse on boosted posts.
"Earn from home" bots, link spam and abusive threads pile up the moment you boost a post. Every one of them sits next to your ad.
Meta ad comments have a 34.1% hide rate, and paid posts get nearly twice the toxic comments.2
"COD milega? Pincode pe delivery hai?"
Facebook reaches shoppers in Lucknow, Indore and Guwahati. They want to know about COD, delivery time and returns before they trust a new brand.
Tier 2 and 3 cities drove nearly 66% of new D2C orders in FY 2026.3
Ad comments asking "price" and "details".
You pay for every click and comment. When "price?" sits unanswered under the ad, that's ad money walking away.
Messenger chats that go cold overnight.
Ads run all night. Your team doesn't. By morning, the shopper has bought from the brand that answered first.
Two-thirds of comments arrive outside 9-to-5 hours.2
Facebook, Instagram and WhatsApp in three places.
Messenger in one app, Instagram in another, WhatsApp on someone's phone. Chats get missed and nobody knows what sold.
Every ad comment andMessenger chat, handled.
Fake helplines, bots and abuse, gone.
Public reply, then details in DM.
From your live store and policies.
While your ads run overnight.
Example conversations
Your ads,working the whole way.
You pay to bring shoppers to your ad. Pipr makes sure the comments under it help instead of hurt: real questions answered, scam helplines and spam gone, and every buyer taken to Messenger with the link.
See AI customer support- Scam, spam and abusive comments hidden or deleted, 24/7
- Ad comments answered, with details in Messenger
- COD, delivery and return questions answered from live data
- English, Hindi and Hinglish
- Facebook, Instagram and WhatsApp in one inbox
Live in an afternoon.Working every night after.
Connect your Page.
Link your Facebook Page and Shopify store in a few clicks.
Pipr gets to work.
It answers Messenger and ad comments, and hides scams and spam as they land.
You stay in charge.
See every hidden comment and every chat in one inbox. Step in any time.
Your store.Your rules.
Pipr does the work. You decide what reaches customers and what spends money.
Your yes comes first
Campaigns, offers and store changes wait for your approval.
Your data stays yours
Pipr never uses your store or customer data to train AI models.
Your team stays in the loop
Every chat Pipr can't handle lands in your inbox with full history.
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Read the guide →Questions
Does Pipr hide or delete comments on Facebook ads?
Yes. Pipr hides or deletes scam comments, fake helpline numbers, spam bots and abusive comments on your Facebook ads and posts, based on the rules you set.
Can it stop fake customer care numbers in my comments?
Pipr spots comments that push shoppers to an unknown phone number, WhatsApp number or payment link, and hides them within seconds, so your shoppers only reach your real support.
Will Pipr hide genuine complaints?
No. Real complaints stay visible and get a reply, and anything that needs a decision goes to your team.
Does it answer Messenger chats?
Yes. Pipr answers Messenger 24/7 from your live Shopify stock, prices and policies, and hands tricky chats to your team.
Does it reply in Hindi or Hinglish?
Yes. Pipr replies in the language the shopper writes in, including Hindi and Hinglish.
How much does it cost?
Pipr is free to start with 200 credits. Pipr AI is $35 a month with 10,000 credits.
More from Pipr.
One AI teammate for your DMs, your carts, your campaigns and your store.