WhatsApp, handled.From COD to repeat orders.
Your customers in India live on WhatsApp. Pipr confirms every COD order before it ships, answers "where is my order?", brings back abandoned carts and runs campaigns you approve, and replies to everything customers say back.
Used by teams at
Every message is a chat, not a broadcast.
COD confirmations, updates and campaigns your customers can reply to, with Pipr answering back.
The one app nearly every customer of yours opens every day.4
COD orders come back far more often. Confirming them first saves the trip.5
What Indian brands deal withon WhatsApp every day.
WhatsApp is where Indian D2C brands confirm, support and sell. It's also where RTO, support load and rising message costs pile up. Here's what we see, and how Pipr handles it.
COD parcels that come back unopened.
The buyer ordered on impulse, forgot, or was never home. You pay shipping both ways and your money sits stuck for weeks.
RTO touched nearly 39% in the November 2025 festive season before easing to about 21%.3
"Where is my order?" on repeat.
The same question, ten times a day, from every customer. Then "any update?" the next morning.
Carts left at checkout.
The shopper got to checkout and stopped. Usually over a question: Is COD available? Will it reach my pincode? Can I return it?
Broadcasts that cost money and get you blocked.
Meta now charges for most business messages. Blasting your whole list costs more, gets you blocked and hurts your number's quality.
Since October 1, 2026, most replies inside the 24-hour window are no longer free.6
"Bhaiya order kab aayega?" at midnight.
Customers write the way they talk, at any hour. A template bot that only understands button taps leaves them stuck.
Every WhatsApp moment,two-way.
Every COD order confirmed before it ships.
Order status and every follow-up.
Answers what stopped the shopper.
Built from real chats and orders.
Example conversations
One number,doing the work of a team.
Most WhatsApp tools send messages. Pipr holds the conversation. Every COD confirmation, shipping update and campaign is a chat your customer can reply to, and Pipr answers in the same thread from your live store.
See WhatsApp COD confirmation- COD orders confirmed on WhatsApp before dispatch
- Two-way order tracking from live Shopify data
- Abandoned carts recovered with real answers
- Campaigns built from chats and orders, sent after your yes
- English, Hindi and Hinglish, 24/7
Live in an afternoon.Working every night after.
Connect WhatsApp.
Link your WhatsApp Business number and Shopify store.
Pipr gets to work.
It confirms COD orders, answers tracking questions and follows up on carts.
You stay in charge.
Campaigns wait for your approval. Held orders and tricky chats come to your inbox.
Your store.Your rules.
Pipr does the work. You decide what reaches customers and what spends money.
Your yes comes first
Campaigns, offers and store changes wait for your approval.
Your data stays yours
Pipr never uses your store or customer data to train AI models.
Your team stays in the loop
Every chat Pipr can't handle lands in your inbox with full history.
Read the guide.
How to cut COD returns with WhatsApp confirmation
Most returned COD parcels were never really wanted. One WhatsApp message before dispatch catches them. Here is exactly how to set it up.
Read the guide →News · 5 minutes readWhatsApp Business API pricing in 2026: what changed on October 1
Replies inside the 24-hour chat window used to be free. Since October 1, 2026, most of them aren't. Here is what changed, what still costs nothing, and how to keep your bill flat.
Read the guide →Questions
Does Pipr work with the WhatsApp Business API?
Yes. Pipr connects to your WhatsApp Business number through Meta's official API and runs every chat from there.
How does Pipr help with COD returns?
Pipr confirms every cash on delivery order on WhatsApp before it ships, answers the buyer's questions in the same chat, and flags orders your team should hold, so fewer parcels come back.
Do I pay Meta for WhatsApp messages?
Yes. Meta charges for most business messages, and those charges come from your Meta wallet. Pipr checks your wallet before a campaign and only messages people likely to buy.
Does it reply in Hindi or Hinglish?
Yes. Pipr replies in the language the customer writes in, including Hindi and Hinglish.
Will it send campaigns on its own?
No. Pipr builds the audience and writes the message, then waits for your approval before anything sends.
How much does it cost?
Pipr is free to start with 200 credits. Pipr AI is $35 a month with 10,000 credits.
More from Pipr.
One AI teammate for your DMs, your carts, your campaigns and your store.