AI customer supportbefore they ask twice.
Customers rarely ask just once. Pipr answers order tracking, returns and FAQs from your live Shopify data on WhatsApp, Instagram and Facebook, follow-ups included, and sends the rest to your team.
Used by teams at
“Where's my order?” Solved.
Live tracking, exchanges and policy answers, with the rest sent to your team.
Where's my order, returns, shipping, sizes and restocks. Pipr answers them from your live data.
WhatsApp, Instagram and Facebook support that never closes.
The questions your teamanswers all day.
Order status straight from Shopify.
Answers that follow your policy.
Your team gets the full chat.
Recommends the next product too.
Example conversations
Your team's day,back to them.
Where's my order, can I return this, do you ship here, do you have it a size up, when will it restock. Your team answers them all day while real problems wait. Pipr answers them from your live store data, and every support chat can turn into the next sale.
See AI sales agent- Live order status on WhatsApp, Instagram and Facebook
- Return and exchange questions handled from your policy
- Answers that match your store, 24/7
- Human handoff with the full conversation
- Support chats that recommend products and sell
Works whereyour customers are.
Instagram, WhatsApp and Facebook on one side, your Shopify store on the other. Pipr connects them and sends the results back to you.
- Reads orders and policies
- Answers tracking and returns
- Flags what needs you
Live in an afternoon.Working every night after.
Connect once.
Pipr reads your orders, shipping status and store policies.
Pipr gets to work.
It answers tracking, return, exchange and policy questions on its own.
You stay in charge.
Anything that needs a decision goes to your inbox, marked needs you, with the full chat.
Your store.Your rules.
Pipr does the work. You decide what reaches customers and what spends money.
Your yes comes first
Campaigns, offers and store changes wait for your approval.
Your data stays yours
Pipr never uses your store or customer data to train AI models.
Your team stays in the loop
Every chat Pipr can't handle lands in your inbox with full history.
Read the guide.
How to cut "where is my order?" tickets (WISMO) for good
"Where is my order?" is the most repeated question in ecommerce support. It's also the easiest to make disappear. Six fixes, in the order we'd do them.
Read the guide →WhatsApp · 4 minutes readWhatsApp order confirmation and shipping message templates
Nine ready-to-use WhatsApp templates for every step after checkout, written so Meta approves them as utility, not marketing. Plus the mistakes that get them recategorized.
Read the guide →Questions
We already send order updates. Why do we need this?
Because customers reply to them. "When will it come?", "Can I return this?", "It says delivered but I don't have it." One-way updates turn every reply into a ticket. Pipr answers in the same chat from live order data and hands real problems to your team.
Can Pipr handle refunds?
Pipr answers refund and return questions using your policy and order data. Anything that needs a decision, like approving a refund, goes to your team.
How does it know my return policy?
It reads your store's policies and the rules you set in Pipr, and keeps answers consistent with them.
Can my team reply in the same inbox?
Yes. Your team sees every chat from Instagram, WhatsApp and Facebook in one inbox and can step in at any time.
Can Pipr hide fake customer care numbers in my comments?
Yes. Scammers often comment fake helpline numbers under brand posts and ads. Pipr hides or deletes them on Instagram and Facebook within seconds, so customers only reach your real support.
More from Pipr.
One AI teammate for your DMs, your carts, your campaigns and your store.