WhatsApp COD confirmation,before the parcel ships.
A yes or no button can't answer "will it come by Friday?" Pipr confirms every cash on delivery order on WhatsApp, answers whatever the buyer asks back in the same chat, and flags the orders your team should hold.
Used by teams at
Confirmed before it leaves the warehouse.
A personal WhatsApp message for every COD order, a real answer to every question, and a clear list of what to ship. Example data.
Buyers ask back before they say yes. Pipr answers in the same chat, then confirms.
Cancellations and changes go to your team with the full chat.
Every reply,handled.
A WhatsApp message that sounds like you.
While the buyer still remembers the order.
Delivery dates, sizes and returns, from your live store.
Confirmed, held and waiting, all in one place.
Example conversations
Confirm first.Ship second.
A COD order nobody really wanted costs you twice: shipping out and shipping back, with no payment in between. A quick WhatsApp check before dispatch catches the wrong numbers, the second thoughts and the questions that would have turned into a refused parcel. Calling every buyer doesn't scale. Pipr does it for every order, the moment it comes in.
Read the guide: how to cut COD returns- A WhatsApp confirmation for every cash on delivery order
- Real answers to delivery, size and return questions
- Orders with no reply flagged for your team
- Cancellations and changes passed to your team, never done silently
- Works alongside your Instagram and Facebook DMs
Works whereyour customers are.
Your Shopify orders on one side, your customers' WhatsApp on the other. Pipr connects them and sends the results back to you.
- Spots the new COD order
- Confirms it on WhatsApp
- Tells your team what to ship
Live in an afternoon.Confirming every order after.
Connect once.
Link your Shopify store and WhatsApp number.
Pipr gets to work.
Every new COD order gets a short, personal WhatsApp message.
You stay in charge.
You see what's confirmed, what's held and what needs a call.
Your store.Your rules.
Pipr does the work. You decide what reaches customers and what spends money.
Your yes comes first
Campaigns, offers and store changes wait for your approval.
Your data stays yours
Pipr never uses your store or customer data to train AI models.
Your team stays in the loop
Every chat Pipr can't handle lands in your inbox with full history.
Read the guide.
How to cut COD returns with WhatsApp confirmation
Most returned COD parcels were never really wanted. One WhatsApp message before dispatch catches them. Here is exactly how to set it up.
Read the guide →WhatsApp · 4 minutes readWhatsApp order confirmation and shipping message templates
Nine ready-to-use WhatsApp templates for every step after checkout, written so Meta approves them as utility, not marketing. Plus the mistakes that get them recategorized.
Read the guide →Questions
Other tools already send COD confirmations. Why Pipr?
Most send a template with Confirm and Cancel buttons and stop there. When the buyer replies with a question, like when it will arrive or whether they can change the address, nobody answers and the order sits. Pipr answers in the same chat from your live store, then confirms the order.
When does the message go out?
Right after a cash on delivery order is placed on your Shopify store.
What if the customer doesn't reply?
The order is flagged in your inbox, so your team can call or hold it before it ships.
Will Pipr cancel orders on its own?
No. If a customer wants to cancel or change something, Pipr passes it to your team with the full chat.
Who pays for the WhatsApp messages?
Meta's message charges come from your own Meta wallet, at Meta's rates.
More from Pipr.
One AI teammate for your DMs, your carts, your campaigns and your store.