WhatsApp order tracking,answered in seconds.
Shipping updates go one way. Customers don't. When they reply or ask again the next day, Pipr answers in the same chat with the latest status from your Shopify store, on WhatsApp, Instagram and Facebook.
Used by teams at
Ask once, ask again. Always an answer.
Live order status, the tracking link and the delivery date, every time the customer asks, in the chat they already use. Example data.
Late at night, on Sundays and during sale weeks, when the questions pile up.
Customers reply to your shipping updates. Pipr answers, then and the next day.
Every "where is it?",handled.
Personal replies, not a status bot.
Ask again tomorrow, get a fresh answer.
Status and tracking straight from the order.
Delays and changes land in your inbox.
Example conversations
Updates go one way.Customers don't.
Shipping updates trigger replies: "when will it come?", "any update?", again the next day. One-way tools can't answer, so each reply becomes a ticket. Pipr answers every one in the same WhatsApp chat with live status from your store, and saves your team for chats that need a person.
See AI customer support- Order status answered on WhatsApp, Instagram and Facebook
- Replies to your shipping updates and next-day follow-ups answered too
- Tracking links and delivery dates from your Shopify orders
- Return and refund questions answered the same way
- Delays, address changes and lost parcels passed to your team
- A product suggestion when it fits, so support chats can sell
Works whereyour customers are.
Your customers' DMs on one side, your Shopify orders on the other. Pipr connects them and sends the results back to you.
- Reads the customer's question
- Looks up the Shopify order
- Replies with status and tracking
Live in an afternoon.Answering every order after.
Connect once.
Link your Shopify store and WhatsApp number.
Pipr gets to work.
Every "where is my order?" and every follow-up gets the latest status and tracking link.
You stay in charge.
Anything unusual lands in your inbox with the full chat.
Your store.Your rules.
Pipr does the work. You decide what reaches customers and what spends money.
Your yes comes first
Campaigns, offers and store changes wait for your approval.
Your data stays yours
Pipr never uses your store or customer data to train AI models.
Your team stays in the loop
Every chat Pipr can't handle lands in your inbox with full history.
Read the guide.
How to cut "where is my order?" tickets (WISMO) for good
"Where is my order?" is the most repeated question in ecommerce support. It's also the easiest to make disappear. Six fixes, in the order we'd do them.
Read the guide →WhatsApp · 4 minutes readWhatsApp order confirmation and shipping message templates
Nine ready-to-use WhatsApp templates for every step after checkout, written so Meta approves them as utility, not marketing. Plus the mistakes that get them recategorized.
Read the guide →Questions
We already send shipping updates. Why Pipr?
Updates go one way. When customers reply to them or ask again the next day, Pipr answers in the same chat with the latest status.
Where does Pipr get the order status?
From your Shopify store: the order, its fulfilment status and the tracking link your courier adds.
Does it work outside WhatsApp?
Yes. The same answers go out in Instagram and Facebook DMs.
What if an order is late or lost?
Pipr tells the customer what it can see, then hands the chat to your team with the full history.
Can customers change their address in the chat?
Pipr passes address and order changes to your team, so nothing changes without you.
More from Pipr.
One AI teammate for your DMs, your carts, your campaigns and your store.