Pipr vs Gorgias:tickets vs conversations that sell.
Gorgias is a Shopify helpdesk built around tickets and agents. Pipr is an AI teammate that sells and supports in your DMs and shows what every chat earned.
Updated October 2026
Gorgias is one of the best Shopify helpdesks for support teams working tickets across email and chat. Pipr is for brands whose customers live in Instagram and WhatsApp DMs and want an AI that answers, sells, recovers carts on WhatsApp and reports revenue per conversation. Pipr also writes Shopify listings from a photo, with Meta Ads coming next.
- DMs that sell, not just tickets that close
- WhatsApp cart recovery and campaigns
- Revenue tracked to Instagram, WhatsApp and Messenger chats
- One flat plan instead of per-ticket and per-AI fees
- Shopify listings from a photo, with Meta Ads next
- A full helpdesk for a large support team
- Email, voice and SMS support in one queue
- Refunds and order edits inside tickets
Pipr vs Gorgias,side by side.
| What you need | Pipr | Gorgias |
|---|---|---|
| Sells inside Instagram, WhatsApp and Messenger DMs | Instagram, WhatsApp and Messenger, 24/7 | Social and WhatsApp handled as tickets |
| Answers from live stock, prices and orders | Built in, from live Shopify data | Deep Shopify data in tickets |
| AI agent in the base price | Included, even on the free plan | AI Agent billed per resolution |
| WhatsApp abandoned cart recovery | On WhatsApp, with real answers | Not documented |
| WhatsApp campaigns | Built from real chats and orders | Not documented |
| Revenue tracked to each conversation | Per chat, channel and campaign | Sales from website chats |
| Reorders your store by what shoppers ask for | Yes, after your approval | No |
| Shopify product listings from a photo | Add-on: photo to SEO listing | Not documented |
| Meta Ads from your conversations | Coming next, built from your chats | Not documented |
| Starting price | Free, then $35/month | From $10/month for 50 tickets |
Based on Gorgias's public website, docs and pricing as of October 2026. Sources: Gorgias on the Shopify App Store, Gorgias pricing breakdown (DragApp), Gorgias docs: AI sales performance.
Built for the inboxwhere shoppers buy.
Selling first.
Pipr treats every DM as a sale in progress: it recommends, sends the link and closes the order, then hands off what needs a human.
Revenue across social.
Gorgias reports sales influenced by website chats. Pipr tracks revenue from Instagram, WhatsApp and Messenger conversations, by channel and campaign.
Simple pricing.
No per-ticket or per-resolution fees. Pipr starts free and the Pipr AI plan is $35/month.
More than DMs.
Pipr turns a product photo and price into an SEO-ready Shopify listing, and Meta Ads built from your customer conversations are coming next. One teammate from the first DM to the ad.
Where Gorgias shines
Gorgias is a mature, deeply integrated Shopify helpdesk with strong routing, macros and in-ticket refunds and order edits. For a large support team handling email, chat, voice and SMS in one queue, it's a proven choice.
Pricing,compared honestly.
- Free plan with 200 credits
- Pipr AI $35/month with 10,000 credits
- Listings add-on as you grow
- Starter: $10/month for 50 tickets
- Basic: $60/month for 300 tickets
- Pro: $360/month for 2,000 tickets
- AI Agent: about $0.90 to $1 per automated interaction
Moving DMs from Gorgiasto Pipr.
Connect once.
Link Shopify, Instagram, WhatsApp and Facebook. Pipr reads your catalog, stock, orders and policies.
Run them side by side.
Keep your current setup while Pipr starts answering. Compare replies and sales for a week.
Watch the numbers.
Pipr shows what every chat earned, so the switch decision comes with a receipt.
Read the guide.
How to cut "where is my order?" tickets (WISMO) for good
"Where is my order?" is the most repeated question in ecommerce support. It's also the easiest to make disappear. Six fixes, in the order we'd do them.
Read the guide →Instagram · 5 minutes readHow to sell on Instagram DMs: a playbook for D2C brands
Your best customers already message you on Instagram. Most brands answer late, answer vaguely, or never send a link. Here's how to turn those DMs into orders.
Read the guide →Pipr vs Gorgias: questions
Is Pipr a Gorgias alternative?
For DM-heavy Shopify brands, yes. Pipr answers and sells in Instagram, WhatsApp and Messenger DMs from live Shopify data, recovers carts on WhatsApp and reports revenue per chat. Some brands keep a helpdesk for email and use Pipr for DMs.
How much does Gorgias AI cost?
Gorgias plans start at $10/month for 50 tickets, and its AI Agent is billed per automated interaction, roughly $0.90 to $1 each on most plans. Pipr's AI is included from the free plan.
Does Gorgias track revenue from Instagram DMs?
Gorgias documents sales performance for AI chats started on your website. Pipr tracks revenue from Instagram, WhatsApp and Messenger conversations to the Shopify order.
Does Pipr write product listings and run Meta Ads?
Yes. Pipr turns a product photo and a price into an SEO-ready Shopify listing with title, description and tags, published after your approval. Meta Ads built from your customer conversations are coming next.
Is Pipr free to try?
Yes. Pipr has a free plan with 200 credits and no card needed. The Pipr AI plan is $35/month with 10,000 credits.
Will Pipr send anything without me?
No. Campaigns, offers and store changes always wait for your approval. Pipr also hands any chat it can't handle to your team with the full history.